F.A.Q.

Q – When the dumpster is delivered, can it be turned around the other way so the back door is facing out the other way?
A – Unfortunately not. The dumpsters only fit onto the delivery trucks one way. When the dumpster arrives, it is rolled off of the delivery truck and set into position. The back door is always facing the rear

Q – Do I have to be there waiting for my dumpster delivery?
A – No. We try to make the process as convenient as possible. When ordering, our client service experts will coordinate a few things with you. Payment is made at the time of ordering by any major credit or debit card by phone. You may also leave payment on site for delivery personnel. At this time you will provide placement instructions. We recommend marking the location you would like the container with a cone or other marker so there is no question where it is to be placed.

Q – Do I have to pay in advance for my dumpster rental?
A – Yes, all dumpsters are prepaid or C.O.D. unless you have an established commercial credit account. Credit and debit card accounts will also be debited for any additional charges that may occur upon removal of the dumpster such as extra weight, extra rental days or additional fee items.

Q – How do I know if I am over my weight limit?
A – This is difficult. The allocated ton limits used with each size dumpster are very common averages for common materials. If you have items or material that are very heavy this may cause you to go over your allocated tonnage limit. If you do go over your limit, you are only charged for the tonnage that is actually over. We do not round up to the nearest ton. Try to stay away from heavy items such as dirt, bricks, cement, etc.

Q – How high can I load my dumpster?
A – All dumpsters are to be level loaded only. You can not load the dumpster any higher than the sides of the dumpster. You can not build up the sides with wood, etc.

Q – I have some trees and brush that I cut down. Can this be put into the dumpster?
A – Yes it can, but if you have a lot of this material, you can order what is called a “Yard Box” or “Stump Box”. You can not mix any trash or construction material what so ever in this container. With special rentals such as stumps and brush there are no weight limits unless they are contaminated with trash and revert back to a regular dumpster rental with the allowed disposal allowance for the particular size dumpster that you may have rented. This can be costly mistake if you mix large amounts of brush or stumps with trash and or construction waste.

Q – When I am all done with the dumpster, what do I do and how long does it take to pick up?
A – Regardless of the term that you rented the dumpster for, as soon as you are physically done, call us. Even if it may be after hours, you can leave a voicemail to have the dumpster removed. Do not assume we will automatically come and take the dumpster away. For Example, if you have a 2 week rental and you are all done in 1 week, by all means, call us, we will pick it up early. Once you call, we will remove the container as quickly as possible. If you have a deadline and need container gone by a certain day (i.e. open house, selling of house, party or function, or other planned event) please let us know this information when ordering so we can assure removal of container to meet your needs.

Q-What Size of Dumpster Do I Need?
A-It’s usually best to go with the larger size when selecting a dumpster so you don’t have to do two rentals. 10 or 15-cubic yard dumpsters can be used for smaller projects like a bathroom remodel or a garage cleanout. Typically 20-cubic yard dumpsters are used for larger projects like a kitchen remodel or a basement cleanout.

Q-Are There Limitations To What I Can Put Into The Dumpster?
A-Hazardous material, Paint cans, Household garbage are items that cannot be put in the dumpster. See below for our prohibited and extra fee items.